Adding to an already ridiculously long list of complaints, now Facebook’s content moderators say a higher-up asked company-appointed counselors to share information from their sessions, according to a new report from the Intercept.
Numerous investigations have described this workforce as notoriously underpaid and overworked in crappy working conditions that require them to scan through some of the most disturbing posts the internet can offer. You know, all the things it might behoove someone to see a therapist about.
This most recent criticism comes from a site in Austin, Texas, led by Accenture, an independent contractor Facebook hired to oversee 1,500 of its content moderators. Accenture and Facebook also employ trauma counselors, a.k.a. “wellness coaches,” to help staff cope after screening all that potentially graphic content to judge whether it violates the company’s terms of service.