A transgender woman said she “felt humiliated” after a bank froze her account because she sounded like a man.
Sophia Reis, from Nottingham, was using Santander’s telephone banking service when a member of staff said she could not access her money.
The 46-year-old said a customer service adviser later told her the problem had arisen because of her voice.
Santander said it has a “duty to protect the security” of accounts but apologised for any offence caused.
via Transgender woman’s bank account frozen as she ‘sounded like man’ – BBC News
