Two years ago, an expose revealed that TripAdvisor had removed reviews detailing robbery, sexual assault, and rape because they were either flagged as “inappropriate by the TripAdvisor community,” “off-topic” by staff, or were not considered “family friendly.” The site has since admitted it was deleting posts of that nature, rolled out badges on hotel pages with reports of safety issues, grossly mishandled allegations on its platform again, and now, is launching more safety features in an attempt to illustrate that it does take these concerns seriously.
TripAdvisor’s core experience president Lindsay Nelson published a post on Tuesday detailing two new features on the travel site that serve to help users more easily identify safety-related reviews. The first one is a safety filter that surfaces reviews from the last year detailing incidents of sexual assault and sexual misconduct by hotel employees. It also pulls up any new reviews detailing these incidents as well as death, drugging, sex trafficking, armed robbery, and physical assault.
via TripAdvisor Is Launching New Tools to Spot Sexual Assault and Misconduct Allegations
